Touch-Free Service 
Thank you for choosing BMW of Tuscaloosa for your vehicle's service needs. With the use of appointment Self Check-In, Videos, and 
E-Payment we can easily provide for your service needs in a convenient way with minimal physical interaction. 
While we enjoy engaging with our customers, we recognize that this convenience model is efficient for both our team and our 
customers, and allows our clients to continue to enjoy the comforts of their own home while their vehicle is with us. Please note, we 
are discouraging waiting at the dealership and will be happy to arrange picking up your vehicle, servicing it at our shop, and deliver it 
back to you when the service is complete. We will sanitize your vehicle upon entering your vehicle and when returning back to you. 
In order to help our customers better understand this convenient process, and to know what to expect, we have outlined the touchfree 
service below: 
1. Schedule Service 
Customers may schedule a service appointment by using our website, https://www.bmwoftuscaloosa.com/request-an-appointment.htm, or by calling 205-345-9811. Our current Service and Parts hours are Monday-Friday, 7:00 AM - 6:00 PM and Saturdays 8:00 AM - 2:00 PM. .
2. Self Check-In & Vehicle Drop-off 
• 24 hours before your appointment, you will receive an email and/or text message that includes a link to our new Self 
Check-In feature. Completing the check-in should happen on the day of your appointment upon arrival at the dealership 
or prior to our valet driver arrives at your location to pick the vehicle up. 
• You must access this link to give us consent to begin servicing your vehicle. 
• Vehicle should be pulled into the service drive (during business hours) or parked in one of our customer parking spots 
near Service Department doors (after business hours). 
• Customers should place their key into available envelopes at dropbox located to the right of our service door; envelope 
also has an area for customers to write their contact information. 
If customers utilize dropbox during business hours for key drop-off, we ask that you please call and notify our service 
department, 205-345-9811, that your vehicle is here. 
 
3. Determine Vehicle Services 
• Once our service department has read customer notes and the vehicle key output is read for service needs, a video of 
the service inspection will be recorded by a BMW Technician and sent to the customer for review. 
• A Service Advisor will call the customer to discuss vehicle services needed and will provide an estimate for those 
services via text, email, or phone. 
 
 
4. Service Vehicle 
• Once customer gives the affirmation to proceed, the vehicle will be serviced in our bay by one of our BMW Certified 
Technicians 
• During the service process, customers will receive text or email status updates. Any additional repairs or needed services 
discovered by the BMW Technician will be discussed with the customer by their Service Advisor 
• As always, at completion of service, customer vehicle will wiped down and sanitized on interior and will receive a 
complimentary service wash 
 


5. E-Invoicing 
• Once service operations are completed, an electronic invoice will be generated and sent to customer via email and/or 
text message 
• The invoice may be paid electronically by using a smartphone or computer; payments are also accepted in person. All 
electronic invoices require a signature, even if no payment is due (warranty issue), customers will need to ensure they sign off on all invoices received  

6. Key Return
  • If you are interested in a Touch Free key exchange for vehicle pick-up and drop-off, please speak to your service advisor for more details when booking your appointment.

If you have any questions regarding having your vehicle serviced, please call us and ask to speak with one of our knowledgeable Service Advisors at 205-345-9811.

Schedule Your Service Appointment with BMW of Tuscaloosa

Scheduling maintenance or repairs gets easy when you work with BWM of Tuscaloosa. We offer flexible service center business hours, simple online scheduling tools, and a staff that's willing to accommodate your needs. It's our goal to make planning BMW service easier than ever for Tuscaloosa drivers.

BMW of Tuscaloosa offers the advantage of easy online scheduling. Our website portal lets you request service center visits in minutes. If you're scheduling for the first time, build a profile with your personal and vehicle information. Then, you can save time on your next visits. This online system lets you pick the dates and times that you prefer on your own time.

We also welcome you to schedule an appointment by giving us a call or paying us a visit at our dealership location.

Qualified BMW Car Care Support

Beyond easy and convenient scheduling, the BMW of Tuscaloosa service center provides thorough, expert maintenance for local vehicles. It starts with our technicians, who have each undergone extensive BMW service and maintenance training. Plus, our staff of service advisors are ready to guide you through routine maintenance requirements and help you get more from your BMW. Take into account our BMW Value Service program and in-house BMW parts center and you've found the complete package for BMW auto service near Tuscaloosa.

Enjoy Your Visit to BMW of Tuscaloosa

During your service center visit at BMW of Tuscaloosa, you can explore the various opportunities we offer to customers. Explore our new BMW inventory to see new and exciting automotive developments from one of the industry's foremost manufacturers. Browse our used car lot for exceptional deals on quality vehicles. Or, take a look at certified pre-owned BMW models.